Terms and Conditions1 Booking and documentation
The following deposits are required (unless booking occurs within balance
payment period – see 1.3):
Deposits are non refundable.
1.2 Confirmation of Booking
Upon receipt of your completed booking form and deposit we will send you a
confirmation invoice, together with any other information applicable at this
1.3 Payment of Balance
The full payment is due 12 weeks before travel commencers. The balance
payment date will be notified on the confirmation invoice and no reminder will
1.4 Travel Documents
Itinerary and other background information will be sent to you in good time
before commencement of the holiday.
NB it is imperative for flight and other overseas travel that personal information
provided is per the traveller’s passport. You must check official documentation
and report inaccuracies immediately. Failure to do so may result in a financial
1.5 Package Holidays rules.
Our holidays are sold as packages which include flights, hotels and car hire. To constitute a package the holiday must include at least two elements one of which must be the accommodation element flight only sales are not permitted. We allow missed hotel nights if required up to a maximum of 1 in 5.
2 Changes to itinerary
2.1 Changes by Ski Arrangements
At the time of publication all information in our brochure/website has been
checked and is, to the best of our knowledge, correct. However, for reasons
beyond our control, changes may need to be made to flight times, hotels,
programs and tour personal. We cannot therefore guarantee that itineraries
and programmes will be followed as published, and we reserve the right to
make alterations. Significant alterations will be advised as soon as practical,
and if alternative arrangements are unsuitable you may cancel and receive a
2.2 Flight Changes
We always intend using the airline advertised to the destination shown. We
hold the right, either for reasons beyond our control or for reasons beneficial to
the holiday, to change the airline and / or the destination and this will not
constitute material change to the programme. We are not in a position to state
the aircraft type for most holidays.
2.3 Hotel Changes
The accommodation / hotel vouchers issued for your holiday are non
exchangeable and non refundable. This means you must use the vouchers at
the hotel indicated on the dates indicated. If you choose to change your
itinerary in terms of hotel during your holiday the new room nights need to be
paid in full.
2.4 Special Requests and flight Changes by you
Any special requests made on your booking form will be noted and we will do
our best to provide these for you. We cannot, however, guarantee to comply
with your request. Once a booking has been confirmed passengers using our
flight arrangements must use the flight as the confirmed booking. If you wish to
travel on a different date or time this will incur a £30 administration charge and
any extra charges the airline involved make.
3.1 Cancellation by Ski Arrangements
If cancellation is necessitated through force majeur – e.g. civil strike, industrial
dispute, natural or nuclear disaster we shall refund the portion of payment
made to us by clients which has not been committed irrecoverably by us to the
holiday. However we can be under no other liability to you in such cases.
3.2 Cancellation by you
Should you have to cancel your holiday, you should notify us in writing advising
us of the reason for cancellation. The scale of cancellation charges is
calculated according to the number of days prior to departure that we receive
3.3 Cancellation Charges
More than 84 days prior to departure, loss of deposit only 84 - 56 days prior to
departure 66% of total fee 55 days or less prior to departure 100% of total fee.
4 Inclusions and exclusions
Ski Arrangements has made every effort to ensure that a full list of inclusions is
made prior to commencement of each holiday.
4.1 Principal exclusions
Important exclusions have been highlighted in Ski Arrangements literature.
Amongst the principal exclusions not listed elsewhere are cost of visas,
personal items, laundry, gratitude for service provided on a personal basis,
excess baggage, immigration/port/airport taxes levied locally. Where meals
are provided payment for items not included in the set menu are your own
4.2 Government and airline airport tax and security charges
Where possible these taxes are included in the basic price of the holiday.
Additional taxes by airlines and governments subsequent to brochure
publication will be collected as a surcharge. Where international governments
have not made provision for departure taxes to be collected in advance, these
will need to be paid in local currency at the point of departure and have not
been included in the cost of the tour.
Our prices are based on the currency exchange rate with the Bank of England
on the 23rd November 2005. Surcharges may be imposed if costs increase as
a result of government action, currency fluctuation, or increases in over flying
charges, airport charges or scheduled airfares. In any event we will absorb an
amount equivalent to 2% of the holiday fee.
If the amount of the surcharge exceeds 10% you will be entitled to cancel and
receive a full refund of all money paid. This right to cancel must be exercised
within 14 days of receiving written notification of the surcharge.
5 Limit of Liability
Ski Arrangements acknowledges responsibility for the correct description of
services offered in this brochure and for the preparation of the travel
arrangements. Only limited responsibility for the performance of the services
provided by airlines, coaches, ferries, hotels, agents and other suppliers can
be accepted by Ski Arrangements.
No responsibility is accepted for loss or expenses due to sickness, weather,
strikes, war, quarantine, negligence, loss of baggage or other causes, such
losses being the responsibility of the traveller and for certain of which
insurance is available.
5.1 Travel Insurance
We strongly advise you take out comprehensive travel insurance, including
cover for cancellation and repatriation in the event of accident or illness.
Ski Arrangements reserve the right to refuse a booking if there is no valid,
adequate medical and repatriation insurance.
5.2 Personal effects
You are expected to carry and check your own luggage at all transfer points.
You are also responsible for your personal effects throughout the duration of
5.3 Visa and health
You are responsible for contacting the relevant authorities regarding statutory
visa and health requirements appropriate to your destination. You are also
responsible for ensuring your passport is valid for the period required for entry
into your destination country. Information provided by Ski Arrangements is for
5.4 Fitness to travel and special provisions
It is necessary to advice of any special requirements related to diet or mobility
in order for us to enquire as to special provisions and reasonable adjustments
which can be made to facilitate participation on the holiday.
6 Responsibility, law and jurisdiction
6.1 Tour Operator’s Licence
Ski Arrangements is a recognised tour operator and holds an Air Travel
Organiser’s Licence – ATOL 6190 – issued by the Civil Aviation Authority
The air holidays and flights advertised on our website and in our brochure are
ATOL protected by the Civil Aviation Authority. In accordance with their
requirements we have deposited a travel bond which secures all money paid
by you. In the unlikely event of our insolvency, the CAA will ensure that you are
not stranded abroad and will arrange to refund any money you have paid us for
an advance booking.
If you have a complaint, Ski Arrangements must receive notification in writing
not later than 10 days after the end of the holiday.
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